REFUND POLICY

12 Month Manufacturing Warranty:

Emmyomstudio offers a free 12 month Manufacturing Warranty on all pieces from the date of purchase. Products deemed faulty due to a Manufacturing defect may be repaired, refunded or recreated by emmyomstudio.

If you deem your piece to contain a manufacturing warranty, please reach out via email emmyomstudio@outlook.com.

Please include your order number/proof of purchase and if possible, imagery of the concern.

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The following are not deemed manufacturing error, and will not be covered under emmyomstudio 12 month Warranty

-Theft or loss

-Slight change in design due to being handmade and one-off pieces.

- Dents, abrasions, or scratches on settings due to everyday wear.

- Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.

- Pits or holes in settings from exposure to corrosive chemicals.

- Discoloration of metals from chemicals, makeup, chlorine exposure, or bathing.

- Normal wear leading to metal wear down, requiring restoration.

 

Emmyomstudio Refund & Return Policies:

I prioritize customer satisfaction and handle returns on a case-by-case basis. Please reach out to us via email at emmyomstudio@outlook.com within 30 days of receiving your piece to initiate the process. 

Under Australian Consumer Law you are Guaranteed our assessment and resolution to any concerns you have regarding items purchased from me within a timely matter.

 

Emmyomstudio will not be held responsible for refunds or returns due to the customer having a change of mind. I do not offer exchanges due to pieces being purchased on a 'custom' / 'made to order' basis. 

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Return & Refund policies do not cover:

-Theft or loss

- Dents, abrasions, or scratches on settings due to everyday wear.

- Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.

- Discoloration / wear of metals from corrosive chemical exposure

- Normal wear leading to metal wear down

-Slight unique differences in design due to being custom made.